(Location Drop Revenue)

The Collections Department provides for the collection of drop revenue from the installed gaming devices and is comprised of a Collections Manager and twenty-four (24) collection personnel

The Service Department provides repair and maintenance of the installed gaming devices on a 24/7 basis.

The Service Department is comprised of:
• Fifty-four (54) employees consisting of a Service Manager
• Four (4) shop supervisors
• One (1) training coordinator
• Five (5) communications specialists
• Four (4) PM technicians
• Thirty-nine (39) service technicians

A shop supervisor is on site 24/7 to oversee the shift and handle immediate service related issues. The PM technicians provide for scheduled preventative maintenance of all gaming devices of each location every six months. United Coin maintains a service vehicle fleet of thirty-four vehicles.

All new hire service technicians, regardless of experience, attends four weeks of training. The first two weeks are spent in classroom learning basic repair and maintenance of the various types of gaming devices and software. Upon successful completion of the classroom training, the new technician is then assigned to a field training technician for a two week period. The employee works in the field with the field training technician and shows his/her ability to apply in the field what was learned in the classroom. The employee has to successfully meet identified goals and objectives before being assigned to a specific shift and shop supervisor. Throughout the service technician’s employment, they receive advanced classroom training to work towards becoming a Sr. Lead Service Technician. In addition, the training coordinator on a monthly basis distributes a “Tech Bulletin” which identifies a specific game repair or maintenance issue and explains how to handle this situation if encountered in the field. The service technicians also receive a daily briefing at the start of their shift to learn of any changes in gaming equipment, programs, applicable policies, procedures and gaming standards. We now have communications specialists that have an advanced skill level in all aspects of communication protocol for the gaming devices. This includes set-up and programming of the XP Controller, printer, Bill Dispenser, all the way to the mainframe computer at United Coin.

The Dispatch Department receives, prioritizes and assigns all calls related to United Coin operations on a 24/7 basis. The Dispatch Department is comprised of the Dispatch Supervisor, three (3) Lead dispatchers and eight (8) call takers/dispatchers. United Coin uses a state of the art computerized dispatch system that allows the call taker/dispatcher to separate calls by type, priority and geographical zone. In addition, all United Coin vehicles have an installed GPS unit that displays every unit’s location on four (4) large LCD’s in the dispatch center. This allows the dispatcher to assign the appropriate personnel based on availability and proximity to the location.